RETURN POLICY
I am committed to providing you with top quality products and impeccable service. However, should there be any issues with your order, a clear and transparent return policy has been put in place.
Conditions of eligibility for return or refund
Returns or refunds are only possible in the following cases:
Product damaged upon delivery (Always refuse delivery if the box is damaged)
Error in the delivered order (example: incorrect item or format).
If your situation corresponds to one of these cases, I invite you to contact me within 7 days of receiving the product.
Procedure for requesting a return or refund
To initiate a return or request a refund, please follow these steps:
Contact me by email specifying:
Your order number
A description of the problem
Clear photos of the damaged product or error found.
Once your request is received, I will inform you of the next steps.
If the return is approved, I will provide you with a return label or instructions for sending it back.
Return of damaged or incorrect products
Packaging Required: Products must be returned in their original packaging
Return costs: Return costs are my responsibility whether it is a damaged product or an error on my part.
Return address: I will provide you with the exact address once the return is validated.
Refunds
Once the product is returned and inspected, I will process the refund within 10 business days.
Refunds will be made to the original payment method (credit card, PayPal, etc.).
Non-refundable products
Returns or refunds are not accepted for the following reasons:
Change of mind or personal dissatisfaction.
Personalized or custom-made products, except in the event of an error on my part or damage during transport.
Products damaged during transport
If you receive a package that is visibly damaged by the carrier:
Take pictures of the packaging and product immediately.
Refuse delivery if possible, or accept it subject to conditions by informing the delivery person.
Report the problem to me after receipt for prompt support.